Template:BSW171NewsMatt Alderman

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  • Executives and Boards, Avoid These Missteps in a Crisis - Organizations of all types are feeling the pressure to simultaneously wrestle with surviving the immediate crisis and planning for a radically changed future. How do they share the economic pain among stakeholders? How should they revamp their supply chains in order to make them more resilient? How do they avoid the mistakes they made in the last crisis — whether that was waiting too long to respond, overreacting by cutting so deeply it hampered their recovery, or simply cutting in the wrong places? Avoid these three main traps by asking the right questions:
  1. Narrow thinking - Has everyone received the full set of information and been given a chance to form his or her own opinion before hearing others?
  2. Deferring to the leader - Are all experts sharing their expertise?
  3. Conformity - Does the senior leadership team or board simply accept the first plausible solution, or does it continue to search for alternative, potentially superior solutions?
  1. Balancing global office dynamics - With offices in Bellevue, Washington, Boston, Edinburgh, Sydney and London and 1,600 employees, Smartsheet has seen a normalization of communication between offices. Now, when everyone joins online, it's not a Bellevue-dominated conversation. Communication is evenly weighted globally.
  2. A 3-part plan and culture preservation - To close offices and start the process to work from home, TIBCO transitioned in levels:
    1. Executives identified a core group of operations employees to work from home before the company pivoted fully remote.
    2. TIBCO began to close offices.
    3. As the bulk of employees moved to work from home, TIBCO had to identify what changes it needed to make on a system level for consistency. The goal was to ensure there were no gaps in productivity or holes in the security posture.
  3. Playing network 'whack-a-mole' - Ahead of the shutdown, Altair revamped "how to" guides and started adding additional VPN licenses incrementally because the company didn't want to run out of secure logins.
  4. A move each day of the week - Laserfiche decided it needed to prepare and conduct a work from home test:
    1. Tuesday, the company evaluated essentials and critical processes.
    2. Wednesday, Laserfiche executed companywide training and made sure everyone could log in.
    3. Thursday, it locked down the building and everyone worked from home.
    4. Friday, Laserfiche conducted a wide set of training and allowed everyone who wanted to take home laptops, monitors and anything else they needed.
  5. Change in customer conversations - At cybersecurity company Balbix, the move to a remote environment, from a collaboration and work perspective, had "no impact whatsoever". But the setup required adjustment.
  • CIO perspective: Strategizing a return to the office - The last two months tested organizations' ability to become "an internet era company," calling into question the necessity of standard technologies. As CIOs revisit their technology stack, they should be able to answer these questions:
    • Does an organization actually need its own network?
    • Should IT put security out on the edge so people can connect through native internet?
    • Should devices secure themselves so they "connect across a hostile territory?"
  • How to Answer an Unanswerable Question - Whether you are a leader, a teacher, or a parent, you may be called upon to answer especially difficult questions right now, questions that have no satisfying answers. But this doesn’t mean you can’t form a helpful and honest response. Here are some tips:
    • Acknowledge your own anxiety.
    • Listen for the need underneath the question.
    • Ask questions that help others find strength.
    • Don’t interpret questions as critique.
    • Practice your tone and physical delivery ahead of time.
    • If you blow it, recover quickly.
  • Jump-Start Your Motivation With These 4 Easy Steps
  1. Get the ball rolling
  2. Identify underlying energy drains
  3. Identify energy multipliers
  4. Keep track of your motivation progress