Recorded January 27, 2020 at G-Unit Studios in Rhode Island!
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Interview: Michael Figueroa
Michael is a security community thought leader with over 20 years of experience in business, government, and non-profit organizations designing security programs, building information sharing collaborations, and advising state and federal government executives. He has worked with organizations across market sectors spanning the size spectrum from large enterprises to early-stage startups.
CISO Challenges in a Changing World
Michael discusses the challenges of CISOs and the differences between large enterprises and small businesses. As the role of the CISO continues to change, so do the requirements for both large enterprise and small business CISOs. We discuss the balance of communications. leadership, ownership, governance, and the board.
- Board members find cybersecurity risk an existential threat - According to a study from UC Berkeley's Center for Long-Term Cybersecurity (CLTC) and consulting firm Booz Allen Hamilton:
- Members of board of directors find cybersecurity risk to be a "fundamental hazard to the continued existence of the enterprise"
- Board members see cyber risk as "no longer confined to a set of operational decisions to be left solely in the hands of IT management"
- But board members say they don't have the information and processes in place to provide effective governance when it comes to cyber risk
- When Community Becomes Your Competitive Advantage - While communities generate tangible value for businesses — such as content, events, online advocacy and marketing, technology production, customer support, and education — it is the intangible value that members derive from the experience that makes these environments truly “sticky.” Successful communities have seven key elements:
- A shared purpose and values.
- Simple, easily accessible value consumption.
- Simple, easily navigable value creation.
- Clearly defined incentives and rewards.
- Carefully crafted accountability.
- Healthy, diverse participation driven by good leadership.
- Open, objective, governance and evolution.
- The Little Things That Make Employees Feel Appreciated - If managers could make a far broader group of employees feel appreciated, the benefits would be considerable. Here's what they need to do:
- Touch base early and often.
- Give balanced feedback.
- Address growth opportunities.
- Offer flexibility.
- Make it a habit.
- Don't Stay in Your Lane: The Secret to Developing Your Career - Want to get the most you can out of your career? Learn what self-advocacy looks like.
- Own your voice.
- Raise your hand.
- Find a mentor or sponsor.
- TRUST IS AT THE CORE OF SOFTWARE MARKETING - Of course, trust doesn't stop with marketing. Slimy sales practices provokes distrust. Shoddy product quality erodes trust. Slow or opaque customer support also erodes trust. Every interaction with a customer is an opportunity to engender or erode trust.
- Chipotle, Target CISOs: Repurpose talent for cyber - "I'm as likely to hire somebody with an economics degree as I am with computer science. Economics is about finding patterns in the data," said Dave Estlick, CISO of Chipotle.